Terms and Conditions

Last Updated: September 18, 2026

Welcome to IQ Movers. These Terms and Conditions govern your use of our website and the moving, packing, transportation, relocation, and related services provided by IQ Movers.

By accessing our website or requesting our services, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.

1. About Our Services

IQ Movers provides professional moving and relocation services, which may include:

Residential and commercial moving
Local and long-distance moving
Packing and unpacking services
Loading and unloading
Furniture moving
Transportation and delivery
Office relocation
Storage-related assistance
Other moving and relocation services described on our website

The availability of specific services may depend on your location, moving requirements, scheduling, and other circumstances.

2. Service Estimates and Quotes

Any price estimate or quote provided by IQ Movers is based on the information provided by the customer at the time of inquiry.

The final cost may vary depending on factors including, but not limited to:

The quantity and type of items being moved
Distance and travel requirements
Number of movers required
Packing or unpacking requirements
Stairs, elevators, or difficult access
Additional stops
Heavy, oversized, or specialty items
Changes to the moving requirements
Waiting time or delays caused by circumstances outside our control

A quote may be revised if the actual requirements differ materially from the information originally provided.

3. Customer Responsibilities

Customers are responsible for providing accurate and complete information about their move.

You agree to inform IQ Movers in advance about:

The pickup and delivery addresses
The approximate quantity of belongings
Large, heavy, fragile, or specialty items
Access restrictions, stairs, elevators, or parking limitations
Any special handling requirements
Any other information that may reasonably affect the moving service

Failure to provide accurate information may result in additional charges, delays, or changes to the service.

4. Items We May Not Transport

For safety and legal reasons, certain items may not be accepted for transportation.

These may include, but are not limited to:

Illegal substances
Explosives and fireworks
Flammable or hazardous materials
Toxic or dangerous chemicals
Weapons where prohibited by applicable law
Perishable goods
Other items that may create a safety or legal risk

Customers should contact IQ Movers before the move if they are unsure whether a particular item can be transported.

5. Packing and Preparation

If packing services are not included in your selected service, customers are responsible for properly preparing and packing their belongings before the scheduled move.

Items that are improperly packed, inadequately protected, or not ready for transportation may be subject to additional handling requirements or may not be accepted for transport.

Customers should separately identify fragile, valuable, or special-care items before the moving process begins.

6. Valuable and Fragile Items

Customers should notify IQ Movers about valuable, fragile, antique, or specialty items before the move.

Where appropriate, customers may be advised to arrange specialized transportation or additional protection for such items.

IQ Movers may not be responsible for damage resulting from inadequate customer-provided packaging, undisclosed conditions, improper preparation, or circumstances outside our reasonable control, subject to applicable law and any agreed service terms.

7. Scheduling and Cancellations

Moving appointments are scheduled based on availability and the information provided by the customer.

Customers should provide as much notice as reasonably possible when requesting a cancellation, rescheduling, or change to a booking.

Cancellation or rescheduling fees may apply where they have been communicated to the customer or agreed upon as part of the booking.

IQ Movers may also need to reschedule a service because of circumstances beyond its reasonable control, including severe weather, road closures, vehicle problems, emergencies, or other unforeseen events.

8. Delays

IQ Movers will make reasonable efforts to provide services within the agreed schedule. However, moving times are estimates and may be affected by circumstances such as:

Traffic
Weather conditions
Road closures
Parking restrictions
Building access issues
Elevator availability
Loading or unloading delays
Customer-related delays
Unexpected moving conditions

We will make reasonable efforts to communicate significant delays when possible.

9. Customer Property and Access

Customers are responsible for ensuring that IQ Movers has reasonable access to the pickup and delivery locations at the scheduled time.

Customers should arrange any required:

Building access
Elevator reservations
Parking permissions
Loading-zone access
Property management approvals
Other necessary permissions

Additional time or charges may apply where access restrictions cause delays or require additional work.

10. Damage or Loss

IQ Movers takes reasonable care when handling and transporting customer belongings.

If you believe an item has been damaged or lost during the service, you should notify IQ Movers as soon as reasonably possible and provide relevant details regarding the item and the circumstances.

Any claim will be reviewed in accordance with the applicable law, the agreed service terms, and any applicable insurance or liability arrangements.

11. Payment

Payment must be made according to the payment terms communicated at the time of booking.

Depending on the service, payment may be required before, during, or upon completion of the moving service.

Additional charges may apply where the actual service requirements differ from the original information provided by the customer.

12. Website Information

We make reasonable efforts to ensure that the information displayed on the IQ Movers website is accurate and up to date.

However, service descriptions, availability, pricing, photographs, and other website content may change without prior notice.

Website content is provided for general informational purposes and does not necessarily constitute a binding offer unless expressly stated otherwise.

13. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These third-party websites are operated independently from IQ Movers. We are not responsible for the content, availability, policies, or practices of third-party websites.

Your use of third-party services is subject to the terms and policies of those providers.

14. Website Use

You agree not to use our website:

For any unlawful purpose
To submit false or misleading information
To interfere with the operation or security of the website
To attempt unauthorized access to our systems
To introduce malicious software or harmful code
In any manner that may damage or disrupt our services

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, business, customers, or systems.

15. Intellectual Property

Unless otherwise stated, the content available on the IQ Movers website, including text, logos, graphics, photographs, designs, and other materials, is owned by or licensed to IQ Movers.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, IQ Movers will not be liable for losses, delays, or damages arising from circumstances beyond our reasonable control.

This may include events such as severe weather, natural disasters, traffic incidents, road closures, government restrictions, strikes, emergencies, or other unforeseen circumstances.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

You agree to be responsible for losses, claims, damages, or reasonable expenses arising from your violation of these Terms and Conditions, misuse of our services, or provision of false or materially incomplete information, to the extent permitted by applicable law.

18. Privacy

Your use of our website may also be subject to our Privacy Policy, which explains how we collect, use, and protect information submitted through our website.

By using our website and services, you acknowledge that you have had the opportunity to review our Privacy Policy.

19. Changes to These Terms

IQ Movers may update or modify these Terms and Conditions from time to time.

Any updated version will be posted on this page with a revised Last Updated date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which IQ Movers operates, unless otherwise required by applicable law.

Any disputes relating to these Terms and Conditions or our services shall be handled in accordance with the applicable laws and legal procedures of the relevant jurisdiction.

21. Contact Us

If you have any questions about these Terms and Conditions or our moving services, please contact IQ Movers through the contact information provided on our website.

IQ Movers
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

We will be happy to assist you with any questions regarding our services or these Terms and Conditions.